Reception feedback
As part of the customer-focused Estates department, the reception team strive to provide a good standard of welcome and service.
Our customer promise is to provide the best possible service to our customers. To do this we will:
- Provide a high quality, professional service
- Handle all enquiries promptly and efficiently
- Continuously evaluate our performance, to ensure feedback from customers can inform our activities
- Commit to resolving customer complaints quickly and effectively.
In order to assess the quality of the welcome and service provided, we would be grateful if you would take a few minutes to complete the following questionnaire. All comments will be investigated and acted upon promptly. Thank you for your time.
If you would like to make a further complaint please see our complaints process.
If you wish to report a problem or fault, please contact us
by email: campus-services@reading.ac.uk
or by phone: Tel: 0118 378 8047
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Contact us
- Email:
reception@reading.ac.uk - Telephone:
+44 (0)118 378 7307