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As part of the customer-focused Estates department, Cleaning Services strive to provide a good standard of cleaning.

Our customer promise is to provide the best possible service to our customers. To do this we will:

• Provide a high quality, professional service
• Handle all enquiries promptly and efficiently
• Continuously evaluate our performance, to ensure feedback from customers can inform our activities
• Commit to resolving customer complaints quickly and effectively.

In order to assess the quality of the cleaning provided, we would be grateful if you would take a few minutes to complete the following questionnaire. All comments will be investigated and acted upon promptly. Thank you for your time.

if you would like to make a further complaint please see our complaints process.

If you wish to report a problem or fault, please contact the Help Desk.